Survey Results Are In!!

Based upon the results of a recent survey we did with you our customers we have made some big changes to the site for you!!

The overwhelmingly most important thing you said you wanted was a standard 14-Day Livestock Guarantee included in the price of the livestock!

Reefers do not want to be “nickeled and dimed” with box packing fees, box fees, morning delivery fees,  livestock guarantee fees, adding dry goods to your order fees, changing your order fees, etc.

  • EVERY ITEM on website will come with a standard 14-Day Livestock Guarantee – NO restricted items, not even on expert only!
  • NO Box Fees
  • NO Packing Fees
  • NO Fees for Morning Delivery by 10:30 a.m. – included on all orders (unless UPS cannot deliver at that time, such as rural areas) – this is just too important for the health of the fish
  • NO Fees for including dry good items/foods that can be shipped with livestock
  • NO Fees for Adding to your order
  • NO Fees for Changing your order
  • NO signature required for deliveries
  • FREE Shipping at $99 with Coupon Code (We’re sorry, we just cannot afford to combine this with other coupons)
  • FREE Shipping at $149 – No Coupon Codes needed
  • REFUND back to your card for DOAs reported within the first 2 hours (For livestock value of $199 or less; otherwise, claims will be issued as store credit)
  • 14-Day Warranty Claims will only require a photo (no video)
  • Claims will be MUCH easier and can be submitted from your account page
  • Store Credits will now be issued for the replacement of the exact item you lost AND can be used in conjunction with other store credits AND coupons (except for the $99 free shipping coupon)
  • GIVE US A TRY – There will be a coupon code for 15% OFF starting tomorrow! Can be used by new or existing customers on new orders of $199+ (single use coupon per customer)
  • EXISTING CUSTOMERS! Don’t want a 14-Day livestock guarantee? SELECT the old lower prices with ONLY an Arrive Alive guarantee. LEARN MORE>>
  • We will still have discounts and sales, which may include free items, but we have removed the “Free Items” section from the website

 

We Still Need Your Help

The Aqua Locker website contains over 22,000 variations of livestock, there is no way we can change them all by hand.  We used both a mix of computer price modeling and spot checking to arrive at the 14-day guarantee price.  If you find a price on a product that you think is too high, please use the contact page to let us know.  If we change the price we will happily offer you a freebie on your next order as a thank you!

 

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