You need to wait till each file shows a red x next to it just like in the photo below. The files are being uploaded to DropBox, so the limit is how fast your network connection is. If you have any concerns, please feel free to reach out to us anytime.
Unfortunately, yes. For customers who only take the Arrive Alive coverage and the lower price there is no coverage beyond the 2 hour window after the livestock arrives. The livestock MUST still be in our bag with all clips still in place. The big question we get is why?
The biggest loss of life for shipped livestock is during acclimation. Many hobbiests panic seeing the fish laying on their side or thinking they do not have enough water. All livestock is stressed during shipping, some more than others. Arrive Alive is priced for experienced aquarists who have hands on experience receiving livestock via online ordering. This is NOT the same as getting livestock from your LFS and needs to follow different processes.
If you are new or not comfortable yet with online ordering PLEASE take the 14-day guarantee. You will find our 14-day guarantee is competitively priced.
We highly recommend that you follow our processes here.